Frequently Asked Questions
HOW LONG IS SHIPPING AND WHICH COUNTRIES DO YOU SHIP TO?
Our production time is 7-14 days and we ship worldwide.
Delivery time varies depending on your location but is usually 5-7 days for most European countries and the UK. Please check delivery times at the checkout for your location.
ARE THERE ANY DUTIES OR TAXES TO PAY?
If you're ordering from the UK, USA or EU (Ireland, France, Germany, Italy, Portugal, Spain, Greece, Slovakia etc) there aren't usually any import fees to pay. Please note other countries such as Switzerland and UAE countries have very high import fees so please check these before ordering.
DO YOU ACCEPT RETURNS?
We gladly accept returns on non personalised items however cannot accept returns on personalised orders. Items must be returned in the original unused condition within 28 days of delivery.
WHERE ARE YOUR BASKETS PRODUCED?
Our baskets are sourced in Morocco and are all made by hand by our skilled artisans. The leather is handcrafted and added in our workshop in Spain and we personalise each order individually making each one completely unique!
DO YOU SELL WHOLESALE?
Yes! If you are looking to stock our baskets in your store or would like to place a bulk order for an event, please contact us!
Our full collection is available on our instagram @thestrawbasketcompany